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ENVE China

Returns

Return window

Request a return within 7 calendar days of delivery. Custom or personalized items may be excluded as noted on the product page.

Conditions

Returned items must:

  • Be unused with original packaging, tags, and accessories
  • Remain resale-ready
  • Include your order number and return reason

We may refuse returns or charge a fee if condition requirements are not met.

Process and refunds

1. Submit a request via order details or Contact Us 2. Receive return instructions after approval 3. Refund to the original payment method after warehouse inspection (typically 3–15 business days)

Return shipping for change-of-mind returns is paid by the customer. We cover shipping for quality issues or incorrect shipments.